Wd my cloud 4tb


My Cloud Home | Store

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The all-new My Cloud Home storage device plugs directly into your Wi-Fi router at home so you can easily save, organize and control all your digital content in one central place and wirelessly access it all from anywhere.

Download My Cloud Home Data Sheet

One Central Place To Store And Organize Everything Plenty of space to keep photos, videos and files from all your phones, tablets, computers and external storage devices, in one place at home. Just plug it into your Wi-Fi router and use your smartphone to set up. No computer necessary. No monthly fee required.

Mobile, On-The-Go Access Use the My Cloud Home mobile app, desktop app or MyCloud.com to upload, access and share your favorite memories and stream videos saved on your My Cloud Home device anywhere you have an internet connection.  

Desktop Sync

Keep your favorite folders from your PC and Mac computers in continuous sync with the My Cloud Home device.

Smooth Video Playback Anywhere Stream your personal videos anywhere, on any device, using the My Cloud Home mobile and desktop app or MyCloud.com.

My Cloud Home Duo - Everything Saved Twice My Cloud Home Duo comes equipped with two hard drives and is set to Mirror Mode (RAID 1), so all your photos, videos, and files are stored on one drive and automatically duplicated onto the second drive for extra peace of mind.

Search to find content easily Quickly find photos, videos, movies, and docs using easy-to-use search with the My Cloud Home mobile or desktop app, or on MyCloud.com.

Individual, private spaces for each user Invite family and friends to create individual accounts. Each invited person can set up their own private space that only they have access to on the device. They can manage, access and share their content as they want.

Customize It Your Way Tailor your My Cloud™ Home device to fit your preferences with downloadable services like Dropbox™ or Google Drive, compatibility with smart speakers like Sonos, and support for streaming devices like Google Chromecast and Plex Media Server™.

Cloud account download to keep everything in one place Store everything in one place, even content in your favorite cloud accounts. Photos, videos, and files from your cloud accounts are automatically downloaded to your My Cloud Home device, including Dropbox, Box, Google Drive™, Facebook and many more.1

Auto backup for all PCs and Mac computers at home The My Cloud Home device has enormous capacity and plugs into your network to wirelessly back up every computer at home to one central place. It works seamlessly with Windows Backup and Time Machine software.

Password Protection Help secure all your content from prying eyes by setting a unique password for your My Cloud Home account, along with a passcode and touch ID for your My Cloud Home mobile app.

Compatible with Windows 7 (64-bit only) or later and Mac OS X v10.10 or later. For mobile, compatible with iOS 9+ and Android 4.4+. Requires a router and internet connection.

My Cloud Home or My Cloud Home Duo (2 drives) Ethernet Cable Power Supply and Cable

Quick Install Guide 

1. App or Cloud account registration may be required. Apps and Cloud services may be changed, terminated or interrupted at any time and may vary by country.

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[GUIDE] How To Unbrick your 2TB/3TB/4TB My Cloud

I’m not great at guides.  Alot of people in these forums helped contribute to what I’m writing, here.  I thought it best we have a central simplistic guide towards recovering our devices in the event of catastrophe.

BIG credits and thanks go to  cnlinya for her work in the beginning of 2014,  nfodiz for his MyBook Live guide, and resize fix, and  WSGVET for his virgin 2TB My Cloud image.  None of this was possible without their input.

Standard disclaimer:  You void your warranty by doing anything in this post.  I (and the above named) are not responsible if you lose your data, bork your drive, or otherwise cause the end of your universe.  Back up your data.  Give to the homeless.  Hug a stranger.  

It should be mentioned, this guide is a LAST RESORT to repair your My Cloud.  _ THESE STEPS WILL RESULT IN THE LOSS OF ALL USER DATA.  YOU HAVE BEEN WARNED. _

_   _

Needed stuff to download:

  1. WSGVET’s Virgin 2TB My Cloud Image
  2. SystemRescueCD

Needed hardware:

  1. 8GB+ USB Drive (formatted NTFS)
  2. Blank CD/Burner
  3. Credit Card, or slim-tip screwdriver
  4. Philips Head Screwdriver
  5. PC with SATA connections (You can try SATA->USB converters, but I won’t get into them here)

What To Do

  1. Burn the SystemRescueCD.
  2. Unzip the Virgin Image, and copy the mycloud2tb.img file to the USB Drive.
  3. Disassemble your My Cloud.
  4. Pop the CD, the USB Drive, and the WD Hard Drive into the PC. (It is recommended you disconnect any other drives, to avoid confusion.)  Boot off the CD.
  5. Choose option 7 (Directly start the graphical environment).  Tap enter when its looking for a keyboard map.
  6. Type ‘gparted’ in the terminal window, and use it to determine what devices are what.  (click GParted, and change devices) Take note of your Hard Drive (usually /dev/sda) and your USB Drive (mine was /dev/sdb).  The partitions/sizes should be a big hint, especially if you have no other drives connected.
  7. Close gparted, and enter the following commands in the terminal window: mkdir /mnt/usb mount -t ntfs /dev/sdb1 /mnt/usb ls /mnt/usb
  8. ‘mycloud2tb.img’ should be the result.  Time to overwrite everything… dd if=/mnt/usb/mycloud2tb.img of=/dev/sda
  9. Be patient.  Your hard drive is being overwritten and that takes some time.  Your result should be 10240000+0 records in 10240000+0 records out

    5242880000 bytes (5.2 GB) copied, xxx.xxx s, xx.x MB/s.

  10. If you have a 2TB My Cloud, skip to step 18.  Otherwise, continue.
  11. Shutdown and reboot the CD. I’m not sure you need to, but it was necessary for me, so its in here.  Same options as before, until you have a terminal window.
  12. parted
  13. Enter the following commands in the (parted) prompts: unit s p
  14. Error: The backup GPT table is corrupt, but the primary appears OK, so that will be used. OK/Cancel? OK
  15. Warning: Not all the space available to /dev/sda appears to be used, you can fix the GPT to use all of the space (an extra 39070080000 blocks) or continue with the current setting? Fix
  16. We’re looking for the start sector of the last partition (4).  I would think it would be the same on 3TB and 4TB, but I can only speak for the 4TB, which is 9428992. rm 4 mkpart primary File system type?   [ext2]?

    ext4

    Start?

    9428992s

    Warning: You requested a partition from 9428992s to 7814037167s (sectors 9428992…7814037167). The closes location we can manage is 9428992s to 7814037134s (sectors 9428992…7814037132). Is this acceptable to you Yes/No?

    Yes

    quit
  17. Back to the command prompt… sync
  18. Shutdown the PC, and (loosely) reassemble your My Cloud to its mini-board.  Time to boot it and try it out!
  19. (3TB/4TB Drives) Once you get to the dashboard, do a Quick Factory Restore.  This reformats your data partition for the full size.  Once it reboots, DON’T PANIC.  It will show as only 2GB for a short time… eventually, it’ll wise up.

Remember, that first boot can take a while…  I even had the flashing yellow light come on the first time (overheat warning?), but I power cycled it and it came right up, no problems.  Don’t forget to put it back together!

ver 1.0

19 Likes

Hello,

Thank you for posting this guide. Hope it helps other users.

Users please note that as  Ouglee mentioned this will void your warranty and delete all the data stored on the drive.

1 Like

Awesome job!

Thanks for sharing.

Fantastic, absolute life saver.

Just to add, i managed to do this from a laptop using a SATA/USB connector, i did end up taking out the laptop hd though as i couldn’t work out how to change to the correct “unit” in command line parted. but its worked like a charm and mine rebooted showing the full 3.9tb.

again, thank you so much for this tutorial.

CM: Could this get stickied? Pretty sure that it could be improved on, but until that happens, it might just save someone’s drive

1 Like

it sure saved mine after i did something stupid and had no access to the drive at all (web ui or shell)

one thing i think is missing…

Ouglee wrote: 9428992s Warning: You requested a partition from 9428992s to 7814037167s (sectors 9428992…7814037167).

The closes location we can manage is 9428992s to 7814037134s (sectors 9428992…7814037132).

on that bit it also asks for and end which is missing from the tut. I tried 7814037167 but that was too high so tried again with 7814037132 and that worked a treat.

Hi and thanks.

End of partition 4 for the 3TB My Cloud is at 5860533134s

(3TB/4TB Drives) Once you get to the dashboard, do a Quick Factory Restore.  This reformats your data partition for the full size.  Once it reboots, DON’T PANIC.  It will show as only 2GB for a short time… eventually, it’ll wise up. Remember, that first boot can take a while…  I even had the flashing yellow light come on the first time (overheat warning?), but I power cycled it and it came right up, no problems.  Don’t forget to put it back together!

ver 1.0

thanks for that tut, you safed me, but at 19. i do a quick factory restore and it shows after that 2tb but i have a 3tb. then i restart the cloud and its no change. at the moment i run the complete factory restore but that needs time to say how many tb its show after that. i used the end of partition 4 that postet user “zelig”

Edit: Complete factory restore is done but it still shows on 2tb. Can anyone help or any ideas? sorry for my bad english

edit2: I again used parted and the partition table had at the end of a 9th partition with the remaining unpartitioned 1TB. I then started from the tuturial from point 16 again and did “rm 4”, “rm 9” run (with “unit s” and look at the partition table “p” if the remaining unpartitioned area has really 9), dannach worked it without problems with “mkpart primary” and the rest of the tuturial.

I hope my text is understandable. I used groogle translator

Hi Ouglee,

Congrats for the detailed tutorial!

I have used it to fix my WD My Cloud 2TB and all the process worked without any error. However, when I powered on the device again, it started to boot until it stopped in a stable red light… I left it for a while (about 20min) to see if it would change, but no change at all.

Do you have any idea on what I can do?

I did the whole image restauration process a second time to see it helped, but I got the same thing…

Hi,

Just managed to make it work!

What I did different now is:

* Uncompressed the image using linux command line (throught the Rescue CD prompt). First time I had done with WinZip, in Windows.

* Comparing my partitions to the ones you posted, I noticed that I had an “alert” icon in the SWAP and EXT4 and you didn’t have it. So, after restorning the image, I formmated both Swap and Ext4 partitions… the icons stayed there, but anyhow, it was an action that I hadn’t done in the previous time.

I don’t know exactly what was the action that solved the problem, since I have applied both… but one of them (or both combined) made it work.

Many thanks again for the post!

******* And WD Engineers:

For next models of My Could, please include a clean image in a safe partition (or even in an independed internal memory) and a button for a REAL factory reset, in order to make a full restauration and avoid all this problems to your customers.

Hello,

Many thanks for a great solution, which helped me out to recover my brickd My Cloud 2TB (I tried to install pyload before, and someting went wrong…) .

I recovered my drive using this solution, but now I have errors reported by DISK Smart, on UI on dashboard there is Warning state, and I am still receiving email with below message: 

Message :critical

Code number: 0003

In that same thime while error is occuring the led is changing colour to red.

I don`t know what should I do now… could somebody help me ?

thanks in advance , for any tips…

cheers, gynox

A SMART error is based on a failing hard drive… I’m not sure what an error 0003 is. Short answer, there isn’t any way to clear SMART errors (they report temperature, life hours of the drive, etc). You might try replacing the hard disk itself, but this (and all of these issues) are outside of the scope of this guide

Thanks for answer I found the problem…now :-) 

I loged via ssh to check whether SMART is enabled and fine,  I saw that is disabled - really strange, and unexcepted

I will provide my steps below, maybe this woud be helpful for someone else.

  1. To check smart status via console : 

sudo hdparm -I /dev/sda [there should be inside information about smart]

To enable it :

sudo smartctl --smart=on /dev/sda

after that problem is gone.

Many Thanks,

gynox

1 Like

Thanks, you save my day!!!

Just to help, this tutorial seems better to me to disassemble.

https://www.youtube.com/watch?v=LtgRBe6nBOk

The ohter one make me brake a smal plastic stuff.

You are My hero. I tryied several ways to bring back to life my My Cloud 3TB without succes. With your advice i actually did it without any knowledge at all in linux etc. 

 After i finished i did a Full factory restore because it only saw 1,5GB free space (which lasted 12+ hours). My Drive is now functioning again like new.

Hey I’ve done this and it works a peach however one question I have a 3TB drive and doing this now only shows as if it where a 2TB after soft factory reset how do u fix this?

read my last post, there is the solution on page 1

edit2: I again used parted and the partition table had at the end of a 9th partition with the remaining unpartitioned 1TB. I then started from the tuturial from point 16 again and did “rm 4”, “rm 9” run (with “unit s” and look at the partition table “p” if the remaining unpartitioned areahas really 9), dannach worked it without problems with “mkpart primary” and the rest of the tuturial.

I hope my text is understandable. I used groogle translator

 I have seen this but I am not quite sure what you mean?

Re run parted on rm 9 this time and not rm4?

Sorry for double post, Solved it I just resized the partition in gparted.

Thanks for the guide

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WD My Cloud 4TB - solid orange light - is my device bricked?

Hi,

I have been happily using my WD MyCloud 4TB since about Aug-2014.

I have not had any real problems, and have tentatively upgraded my drive to the lastest firmware on a number of occasions without issue.

However… I recently moved house and when doing that I unplugged the drive from my router for the first time in a long time.

The device was moved by me gently in my technology moving box with all my tech stuff, so not dropped or damaged in any way. At the new home, I setup my router, (FritzBox 7390, Firmware 6.53) and plugged in my WDMyCloud and have not been able to get to appear on my network since.

The device has been connected to LAN port 1, with gigabit ethernet.

At one point I was running a static IP address, but I cannot remember what state it was in prior to turning it off, the last backup file of the fritzbox shows it with a dynamic IP. But nothing has changed in the setup of the router so static or dynamic should have no impact as the setup has not changed.

This is what happens:

1. I plug in the power cord. 2. An Orange LED appears? 3. It flashes off and back on once only and remains solid the rest of the entire time 4. Both Ethernet lights flash on to begin with, then the top LED stays on and flashes whilst the bottom LED goes off. The device never shows up with a valid IP address. 5. I leave it on an the light stays a solid orange, and it never registers with the router.

Is this an orange light? Its definitely not red, and would not call it yellow, it appears orange to me, I have asked a few people what colour would you call that and they have all said Orange?

I have tried the following trouble shooting as per the notes on the various support guides:

1. 4 second reset - Nothing appears to happen the light remains solid, no flashing LED, no ethernet activity 2. 40 Second reset - as above nothing happens 3. The frtizbox has the ability to control the speed of the port so, I have tried a Gigabit port and 100 Mbit port on the same port 4. I have tried connecting to different ports on the router, LAN4 5. I have tried using different ethernet cables. 6. I have tried a direct connection between PC to the device via local ethernet configured in DHCP, and the device is not showing up, arp -av 7. I have tried using a staticIP address on the PC in the range of my network in case the MyCloud had a static IP setup, no connection

So I am wondering what the next trouble shooting options are, is my device bricked, and is the only option for recovery to follow these steps How to unbrick a totally dead WD My Cloud My Cloud Nice to meet you. My mistake. WMC to repair the brick I would like to state. Look at the contents of the following MBL 2TB can get the IMAGE ISO. http://community.wd.com/t5/My-Book-Live/GUIDE-How-to-unbrick-a-totally-dead-MBL/m-p/435724/highlight/true#M12669 The same way. Maybe someone of WMC 2TB IMAGE ISO would like to know how you can get. Or if you can suggest another solution curious. Obtain answers to those wonderful. Have a good weekend.

Thanks

community.wd.com

WD My Cloud 4TB - Disconnecting from the network frequently

Hey there!

I just purchased the My Cloud 4TB version yesterday. I plugged it in and followed the instructions and it started up flawlessly. The first thing I did was update the firmware to the latest (v04.00.00-607). I created my users, made their folders not public and added passwords for them.

All was looking good - no problems.

I am going to use this as a backup drive I setup SmartWare and started to backup my storage drive. It was all going well and then it popped up with an error message in the tray, similar to “cannot find MYCLOUD/*user*”. I went to the network and tried to open up the Mycloud but it gave me an error message “Cannot access MYCLOUD” or something similar.

I could access the dashboard and everything looked fine. Green lights everywhere, but I could not access the drive on the network. I did some research and found out that this used to happen pre v04.00.00-607 and that this firmware update was meant to fix this kind of issue. I read that rebooting the unit sometimes fixes the issue.

I rebooted the My Cloud and it fixed the issue. I could access the drive via the network and I left it to do its work again and went to bed. When I woke up today, the drive was unresponsive again. I rebooted and it works.

15 minutes before writing this mail it did it for the 3rd time. Unresponseive drive -> Reboot fixed.

I cannot keep this drive if it keeps disconnecting itself from the network. It defeats the point of having a reliable NAS if you need to reboot it 3 times in a 24 hour period. I hope someone can help me with this issue!

I will activate email alerts so if anyone needs anymore information just step in and ask.

Thank you for your time,

Tom

EDIT: This is really strange. It happened again - I cannot open it via the network on the PC, but I can connect to it via my phone. Clearly its connected and working properly otherwise my phone wouldn’t be able to access it.

Must be a software issue messing up somehow.

I will try a factory reset and see if it fixes it - if not I might take it back. There’s no point using a NAS if it won’t stay connected for more than 3 hours.

I think this is typical of WD my cloud cos I have been also facing the same issue as u. If i had known this, i would have never bought this device. In case you can return it to the retailer, you better do so and then get a real NAS instead.

I’m not 100% sure if this a MyCloud NAS issue. The reason for this is that I’ve got one of these beasts and at times when transferring things wirelessly the transfer times out, yet if I connect the laptop to the the router by cable, it works fine.

Between the Router and the MyCloud there is a netgear switch.

There has also been chatter that the recent firmware upgrade may have introduced a problem.

As you’re having this disconnect problem, try something please.  Turn off the DNLA media server and try your back-up gain, but try a few times. Over two or three days, does the back-up work and the MyCloud not freeze with the DNLA media server turned off.

I am doing a full system disgnostic. Then I am going to do a full restore & turn everything off that I won’t use. I have also found a different (better) backup software that I will use instead (perhaps that was messing it up somehow, worth a try).

I will post back with my results.

The stupid thing is I have been doing a full diagnositc while my network connection from the PC doesn’t work - it makes no sense! It has been 10 hours and it still hasn’t fixed itself (so the only fix that I know so far is to do a reboot every time).

If my attempts don’t work I will take it back to the shop and get my money back. Perhaps I can build my own NAS and use ownCloud or something.

Sorry for the slow reply Myron, I was waiting to see if it disconnected after I did a restore — It did.

I managed to go almost 12 hours without a disconnect and even backed up 1.4TB of data in 1 session. When I woke up this morning it was disconnected again. I will try without the DNLA server (but that’s one of the major points for having it).

It went without hitch while backing up, then I added a second user last night - it was off by the morning. I will try and see if its the 2nd user that it causing it as well.

I also emailed WD support but still no reply from them. Its starting to get a bit rediculous.

Thanks for your help anyway!

there are a few things you can try.

is your PC going to sleep? change the power settings for now so it dosn’t

set a static IP address, which includes the subnet mask, gateway & DNS addresses. the IP address needs to be outside the DHCP pool on your router. you can get the last 3 values on a Windows system by opening a command prompt and entering ipconfig /all

if your comfortable going into ssh you can disable the thumbnail process:

/etc/init.d/wdmcserverd stop /etc/init.d/wdphotodbmergerd stop update-rc.d wdphotodbmergerd disable

update-rc.d wdmcserverd disable

I am currently leaving it with only 1 user enabled. I noticed that it went the longest time (without disconnecting) when I had only 1 users.

I added my girlfriend last night and by the morning it had disconnected. I removed her from the drive this morning and so far it hasn’t disconnect again. Seeing as I wish to troubleshoot as fast as possible I am unfortunately trying multiple fixes at the same time so if something works I won’t be able to know which one fixed it.

  • I currently only have 1 user
  • I removed all useless shares (Only my folder and public exist)
  • Cloud is left on
  • Drive sleep is turned off
  • Mac Backups is turned off
  • Network services is left on   DHCP
  • SSH is left off
  • FTP is left off
  • Media Streaming is turned off
  • iTunes is off (can’t remember which setting is default)

Embolded  text denotes which items in the list I have changed since last disconnect.

Now to reply to your post Larryg0:

  1. My PC is not going to sleep - Power settings are set to high (or custom) without the monitor or PC going to sleep.
  2. I will continue to try DHCP until the next disconnect. If it does it again I will try static IP next.
  3. I will take a look at the SSH if No.2 doesn’t work and if it doesn’t void my warranty.

Thank you for your help. My fingers are crossed.

The same exact thing happened to me read this post before you load any data to the drive or take it back.

http://community.wd.com/t5/WD-My-Cloud/ALL-OF-MY-Cloud-Problems-Solved/td-p/776603

I’ll add that to the list of things to try - thank you for dropping in! (I have already done a restore, just not a full restore)

Hi,

I have had this problem for quite some time now and hopefully have resolved the issues.

I found that after 3-12 hours network shares would no longer work when connecting to My Cloud 3TB model.

I have a number of PC’s and they all exhibited the same problem so I knew if wasn’t a PC issue.

I tried many of the fixes previously suggested, such as using DHCP and Static network addressing, switching off power save and content sharing, ensuring NetBIOS over TCP was on, time was synchronised etc.

I have a Sky SR101 box which has 100Mb/s ports, so I connect this to a Gigabit switch, where all my PC’s and the My Cloud box connect through. This allows my network to effectively run at 1Gb/s

What fixed it for me is to swap out a Tenda TEG108 switch and replace it with a Netgear GS108T managed switch. I imagine some switches work differently with some hardware and as the Tenda was quite old maybe did not understand some of the newer protocols ? The swap out also fixed a PC which refused to connect at Gigabit speeds, this has resolved this thorn which was a problem when you are trying to backup to My Cloud.

For now all seems fine…been running for over 12 hours

Paul

…and this morning same problem, my PC network shares do not connect to My Cloud.

I can ping My Cloud and manage it but it has stopped offering SMB shares, if I reboot I am certain it will work, but that does not resolve the issue.

I am now going to take someone else’s recommendation and SSH to the box and prevent a couple of services starting, I’ll let you know how I get on.

Paul

It is definitely the samba service causing the issue as looking in the samba log files of My Cloud there looks to be errors, whether they cause this issue I’m not sure but if I execute

service samba restart

when I SSH to the box, my drives all come back !

One thing I have changed in the /etc/samba/smb.conf is modifing realm to be the same as my workgroup which was defaulting to WORKGROUP - again I don’t see this causing the issue but it is an anomaly.

So i guess we need to find out why the samba service is falling over ?

The log file /var/log/samba/log.smbd has the following entries when I think it failed

[2014/08/30 20:55:43.179858, 0] (fault_report)

[2014/08/30 20:55:43.181165, 0] (smb_panic_s3) PANIC (pid 11804): internal error [2014/08/30 20:55:43.181855, 0] (log_stack_trace) BACKTRACE: 0 stack frames: [2014/08/30 20:55:43.182198, 0] (dump_core) Exiting on internal error (core file administratively disabled)

[2014/08/30 20:55:43.200487, 0] (fault_report)

Just seen this entry but I don’t think it applied to my problem but will look at it if it happens again.

Samba running out of space

What version of firmware is on yourt MyCloud NAS?  Single drive NAS or dual drive NAS?

I have the latest version as my cloud checks and automatically installs every night

It is single drive nas 3tb

Tom,

Thank you for your text!

That very same hassle here as well!

I have had my Wd Cloud some months and during the last

few days Wd Cloud has vanished from the explorer of my laptop on daily basis! (Win 7)

It is so extremely frustrating!

How ever modem “client list” shows that Wd Cloud is “online” and has it’s own IP address.

Wd should take some kind of active responsibility on this matter!

All Wd Cloud owners have paid quite a sum to get one!

At least for students like me the money paid for this item

does not benefit the way it was supposed to!

Please Wd!

Do get your customers out of this daily hassle!

Thank you!

My firmware is v04.00.00-607

so I have the problem again…doing a df from ssh I have the following:-

Filesystem      1K-blocks      Used  Available Use% Mounted on rootfs            1968336    637092    1231256  35% / /dev/root         1968336    637092    1231256  35% / tmpfs               23296     23296          0 100% /run tmpfs               40960        64      40896   1% /run/lock tmpfs               10240         0      10240   0% /dev tmpfs                5120         0       5120   0% /run/shm tmpfs              102400      2624      99776   3% /tmp /dev/root         1968336    637092    1231256  35% /var/log.hdd ramlog-tmpfs        20480      4928      15552  25% /var/log /dev/sda4      2879644152 380629968 2440503152  14% /DataVolume /dev/sda4      2879644152 380629968 2440503152  14% /CacheVolume /dev/sda4      2879644152 380629968 2440503152  14% /nfs/admin /dev/sda4      2879644152 380629968 2440503152  14% /nfs/SmartWare /dev/sda4      2879644152 380629968 2440503152  14% /nfs/Paul /dev/sda4      2879644152 380629968 2440503152  14% /nfs/Jo /dev/sda4      2879644152 380629968 2440503152  14% /nfs/Public

/dev/sda4      2879644152 380629968 2440503152  14% /nfs/TimeMachineBackup

Note - I have no disk space at /run ?!

After I restart the samba service, I have disk space

Filesystem      1K-blocks      Used  Available Use% Mounted on rootfs            1968336    637092    1231256  35% / /dev/root         1968336    637092    1231256  35% /

tmpfs               23296     16448       6848  71% /run

and it all works again !

I have manually updated the firmware to the same level as before which is meant to stop this behaviour, so will see if this improves anything.

Perhaps there is an issue with the auto-update ?

I’m guessing WD may not be that up-front at replying to stuff, but this information is on their system beyond this forum/community.

The question is what is different between your installation and other installations. I got one of these beasts and I can’t get SAMBA to panic like you’ve shown from the logs.

the question is:  What’s different on the failing SAMBA daemons that causing the errors.

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Here is WD My Cloud 2TB virgin disk image

Someone told to me that restoring was good but firmware upgrade not working.

Is there any other solution?

My soft bricked My Cloud 3 TB looked layout was this:

Something is broke in your raid layout.

Compare it with mine forgot last ext4 partiton that must be bigger.

Look at your second raid partition size used says 2.4 GB used, 1.9 GB unused of a partiton that must be 1.9 GB in size…

I can’t see your snapshot.

My image is simlilar to nfodiz’s.

If you are using mobile version view you can’t see images.

Can you provide a link to nfodiz layout?

There must be something wrong in the snapshot from nfodiz and it doesn´t correspond to your or mine.

I opened your image and his layout is similar to mine, here is your image:

Partition o and 1 are the raid ones and have the correct size.

sammarbella wrote:

If you are using mobile version view you can’t see images.

Can you provide a link to nfodiz layout?

Actually, images don’t show up for other members until they get approved by moderators.

Your image should be viewable now.

Thanks Tinwarble sometimes i feel that i’m always behind a firewall! :smileyvery-happy:

No problems, most of the time I feel like I’m banging my head against a firewall.

Now I can see your images.

So you mean my image is all right?

The partition layout seems ok.

Is this a disk backup for full fresh install in case of soft brick?

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Yes.

And I got message about firmware upgrade that is successful after entire initialization.

Hi WSGVET, any chance of uploading the image in another place? Not sure why, but MEGA is not working here so I can’t download it.

Many thanks!

UPDATE: Mega is back and the link is fine no worries

Hi WSGVET, I used your virgin disk image in my WD My Cloud with

dd if=image.img of=/dev/sdb 

And it works in the WD My Cloud, but when I connect the hard drive to the computer, it appears as if the partition table is corrupted, so I cannot access any of the partitions or the data.

I’m really concerned, because even if the unit works, I want to use the linux box and I dont want to loose all my data or have to try my luck with recovery tools if I do some wrong commands and it doesn’t boot anymore.

How did you make the image? using dd? when you connect the drive directly to the computer, can you see the partitions from there or is the partition table corrupted for you also?

Thanks

Hi WSGVET,

I’ve been trying to unbrick my own WDMC 2TB and could use your image. Is the link still alive? 

If not, would you mind posting it again? Thanks!

Your image saved my bacon! Thanks!!!

I used it to restore my 3TB drive. Shows as 2TB for now, so all I need to do is to resize the ext4 to 3TB

PRICELESS! Hahahah! Thanks!

Edit 1: Only issue… link seems to be down

Edit 2: Nevermind Link is up… but it is HELLA slow…

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Setting up a home storage solution doesn't have to be difficult. Enter the WD My Cloud Mirror

While many NAS drives, with their need for installing disks and using screwdrivers, have a rather techly feel about them, the WD My Cloud Mirror range is clearly aimed at the consumer. It’s a very compact unit with a pleasingly space age looking shell with curves rather than the harsh angular lines of most NAS. It looks more like WALL-E’s futuristic friend EVE, rather than well, WALL-E. Also see: Best NAS drives 

It does however have quite a plastic feel to it and is less sturdy as other units we’ve tested. It’s a two-bay model and this 4TB models comes pre-populated with two 2TB disks preconfigured as RAID 1, so you get 1.96 TB of usable storage capacity, which doesn’t seem that much for a NAS these days. You can buy one with 16 TB, but that versions costs over £750. The 6 TB version could be the better value option. You can buy this 4TB version at Amazon.

If a drive does fail, or if you wanted upgrade you can access them simply just by popping the lid off on the top. 

At the rear, there are two USB 3.0 ports and a simply Gigabit Ethernet port. Make sure your router and your computer have Gigabit Ethernet if you want to ensure you get the maximum speeds you can. There’s also a cable lock port for physically securing the drive and a reset button. 

Set up was straightforward. You type ‘http://wdmycloud’ into your browser and from there you create a login password and an account for remote access. With no need to install disks or build the RAID you are up and running very quickly. 

The main UI has a rather simplistic look to it but is designed to be easy to use. The remaining capacity is presented in very large numbers and the range of functions is spread across the top. You still need to click small arrows to view all the options at the top though. This includes the Apps button from where you can install third-party apps by clicking the icons below the list of pre-installed apps. Of these the P2P downloads app was the only one of interest. 

Oddly, when I first selected the list it appeared blank, and I had to reboot the device to solve this. Compared to the huge number of options you find from the likes of Synology and QNAP the choices are limited but you will find essential such as a Plex Media Server and even Dropbox, so you can sync all your files between the web and the drive without having to take up space on your main computer. Standard DLNA is also supported as is an iTunes server. 

Remote access is possible via a dedicated app. You just sign into your My Cloud account and you can access your drives content. As the iPhone doesn’t natively support test files the app could not stream the videos direct to my phone. Instead I downloaded the whole file and from there could lunch it to my app of choice to play the file. 

From the UI you can easily create new users and extra shared folders and perform backups to another external device. What we really appreciated was that the WD was quiet in operation, hovering around 50db. See all NAS drive reviews

WD My Cloud Mirror 4TB review: Performance

Testing video file playback via PS4 client, Plex worked as advertised, playing our H.264 MKV tests files and an MP4, but it could not transcode our test H.265 encoded files. However, these did stream the files flawlessly to an iPhone 7 Plus and the AV Player app, which handling the decoding without any issues. 

In our tests we were more than satisfied with the speeds we say, hitting a read speed of 107MB/s and 115.8 MB/s with the Crystal Disk Mark, nearly the limit of the Gigabit Ethernet link. Files copied from a USB key to the drive at a peak of 11.1 MB/s. See all storage reviews

www.techadvisor.co.uk


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