Hp prodesk 600 g2 sff
HP ProDesk 600 G2 драйверы
| DriverHub | 1.0 | Driver Utility | Установите программу DriverHub и исправьте все проблемы с драйверами. | Скачать20.53 MB |
6.0.1.8328 2017-12-19 |
| This package provides the Realtek High Definition Audio Driver for supported des... больше | Скачать129.66 MB | ||
23.21.13.8873 2017-12-18 |
| This package provides the Nvidia Graphics Driver for supported models running a... больше | Скачать319.55 MB | ||
| 23.21.13.8873 2017-12-18 |
| This package provides the Nvidia Graphics Driver for supported models running a... больше | Скачать268.27 MB | |
23.20.16.4849 2017-10-27 |
| This package provides the Intel Graphics Driver for supported models running a s... больше | Скачать306.38 MB | ||
8.3.0.0 2017-10-23 |
| This package provides the Sunix Parallel Card driver for supported models runnin... больше | Скачать9.94 MB | ||
| 15.9.0.1015 2017-10-12 |
| This package provides the Intel Rapid Storage Technology driver and configuratio... больше | Скачать39.38 MB | |
23.21.13.8795 2017-10-09 |
| This package provides the Nvidia Graphics Driver for supported models running a... больше | Скачать182.11 MB | ||
23.21.13.8795 2017-10-09 |
| This package provides the Nvidia Graphics Driver for supported models running a... больше | Скачать318.81 MB | ||
| 11.7.0.1045 2017-10-03 |
| This package provides the Intel(R) Management Engine Components Driver for suppo... больше | Скачать103.07 MB | |
21.20.16.4821 2017-10-02 |
| This package provides the Intel Graphics Driver for supported desktop models tha... больше | Скачать131.69 MB | ||
| 21.20.16.4821 2017-10-02 |
| This package provides the Intel Graphics Driver for supported models running a s... больше | Скачать247.51 MB | |
22.19.177.512 2017-09-04 |
| This package provides the AMD Graphics driver for supported desktop models that... больше | Скачать507.73 MB | ||
12.15.25.6712 2017-07-12 |
| This package provides the Intel Network Interface Controller (NIC) Drivers for s... больше | Скачать40.97 MB | ||
12.15.25.6712 2017-07-12 |
| This package provides the Intel Network Interface Controller (NIC) Drivers for s... больше | Скачать39.01 MB | ||
12.15.25.6712 2017-07-12 |
| This package provides the Intel Network Interface Card Drivers for supported des... больше | Скачать41.04 MB | ||
19.51.4.2 2017-07-02 |
| This package contains the drivers for the supported Intel Wireless LAN adapters.... больше | Скачать227.33 MB | ||
22.21.13.8216 2017-05-09 |
| This package provides the Nvidia Graphics Driver for supported models running a... больше | Скачать295.46 MB | ||
19.60.0.3 2017-04-07 | This package contains the driver installation package for the Intel Bluetooth in... больше | Скачать21.38 MB | |||
1.3.2.13 2017-04-03 |
| This package provides the Intel Network Interface Card Drivers for supported des... больше | Скачать41.03 MB | ||
19.50.0.11 2017-02-20 |
| This package contains the drivers for the supported Intel Wireless LAN adapters.... больше | Скачать109.43 MB | ||
| 21.19.157.2305 2017-02-15 |
| This package provides the AMD Graphics Driver for supported models running a sup... больше | Скачать354.85 MB | |
19.11.1639.0649 2016-09-29 |
| This package contains the driver installation package for the Intel Bluetooth in... больше | Скачать61.18 MB | ||
15.2.0.1020 2016-09-13 |
| This package provides the Intel Rapid Storage Technology Driver for supported mo... больше | Скачать13.62 MB | ||
19.10.1635.0483 2016-09-02 |
| This package contains the driver installation package for the Intel Bluetooth in... больше | Скачать67.55 MB | ||
| 3.8.1.3 2016-07-05 | This package provides the HP USB-to-Serial Adapter/Serial Comm Port driver for s... больше | Скачать3.2 MB | ||
15.201.2401.1007 2016-06-02 |
| This package provides the AMD Graphics Driver for supported models running a sup... больше | Скачать393.13 MB | ||
20.19.15.4463 2016-05-25 |
| This package provides the Intel Graphics Driver for supported models running a s... больше | Скачать112.62 MB | ||
20.19.15.4404 2016-03-03 |
| This package provides the Intel Graphics Driver for supported models running a s... больше | Скачать213.97 MB | ||
| 18.33.0.1 2016-01-05 | This package contains drivers for the Intel Wireless LAN in supported models run... больше | Скачать267.63 MB | ||
18.33.0.1 2016-01-05 | This package contains drivers for the Intel Wireless LAN in supported models run... больше | Скачать219.07 MB | |||
| 2023.23.1030.2015 2015-12-03 | This package contains the driver installation package for the Realtek RTL8188EE... больше | Скачать39.91 MB | ||
| 8.2.0.0 2015-11-12 |
| This package provides the HP Parallel Port PCIe x1 Card Driver for supported des... больше | Скачать5.11 MB | |
10.18.13.5890 2015-11-04 |
| This package provides the NVIDIA Graphics Driver for the supported desktop model... больше | Скачать245.62 MB | ||
| 1.3.879.3 2015-10-06 |
| This package contains the driver installation package for the Realtek bluetooth... больше | Скачать58.62 MB | |
| 4.0.2.42 2015-09-25 |
| Intel USB3.0 Driver | Скачать5.25 MB | |
| 14.6.1.1030 2015-08-18 |
| This package contains the Intel Rapid Storage Technology driver for AHCI, RAID,... больше | Скачать13.14 MB | |
| 7.12.0.7723 2015-08-11 |
| This package provides the AMD Graphics Driver for supported models running a sup... больше | Скачать306.04 MB | |
| 15.201.1101.0000 2015-08-06 |
| This package provides the AMD Graphics Driver for supported models running a sup... больше | Скачать404.48 MB | |
| 6.0.1.7571 2015-07-28 |
| This package provides the Realtek High Definition Audio Driver for supported des... больше | Скачать276.59 MB | |
1.0.1.45 2015-07-15 |
| This package provides the Intel USB 3.0 Host Controller Adaptation Driver for su... больше | Скачать3.11 MB | ||
| 10.1.1.9 2015-07-14 |
| This package installs Intel Chipset support on the supported desktop models and... больше | Скачать3.12 MB | |
7.35.295.0 2015-07-10 | This package provides the Broadcom Wireless LAN drivers for supported models run... больше | Скачать44.44 MB | |||
6.5.1.6731 2015-06-30 |
| This package contains the Broadcom bluetooth driver and software for supported m... больше | Скачать240.3 MB | ||
9.9.0.48 2015-06-24 |
| This package provides the Intel Network Interface Card Drivers for supported des... больше | Скачать31.79 MB | ||
3.6.78.350 2015-06-05 | This package provides the HP USB to Serial Adapter/HP USB to Serial Comm Port Dr... больше | Скачать3.21 MB | |||
1.4.7.6 2015-05-28 |
| This package provides the Samsung NVMe Driver for supported desktop models that... больше | Скачать558.41 KB | ||
1.4.7.6 2015-05-28 |
| This package provides the Samsung NVMe Driver for supported desktop models that... больше | Скачать551.07 KB | ||
6.30.223.267 2015-05-05 | This package contains the Broadcom Wireless LAN Drivers that are required to ena... больше | Скачать36.64 MB | |||
| 17.16.2.1 2015-04-16 | This package provides the drivers to support the Intel 7260/3160 Wireless LAN ad... больше | Скачать271.71 MB | ||
17.1.1504.0518 2015-04-01 |
| package contains the driver installation package for the Intel Bluetooth in the... больше | Скачать66.25 MB | ||
| 6.0.1.7427 2015-01-13 |
| This package provides the Realtek High Definition Audio Driver for supported des... больше | Скачать177.16 MB | |
1.16.23.0 2014-12-24 |
| This package provides the HP SuperSpeed USB 3.1 Gen 2 PCIe x1 Card Win7 Driver f... больше | Скачать3.99 MB | ||
6.30.223.255 2014-10-01 | This package contains Broadcom Wireless LAN driver and is required to enable the... больше | Скачать68.44 MB | |||
| 01.01 2014-09-26 | This package provides the HP Smartcard Keyboard Driver for supported desktop mod... больше | Скачать3.3 MB | ||
01.01 2014-09-26 | This package provides the HP Smartcard Keyboard Driver for supported desktop mod... больше | Скачать3.32 MB | |||
| 10.1.1.44 -0001-11-30 |
| This package provides the Intel Chipset Support for Skylake in supported models... больше | Скачать3.61 MB | |
| н/д | н/д | Другое | This package contains the Broadcom Bluetooth driver for supported notebook model... больше | Скачать21.93 MB | |
| н/д | н/д | Другое | This package provides the HP Conferencing Keyboard application for supported mod... больше | Скачать50.53 MB |
| н/д | н/д | Другое | This package provides the HP Wireless Slim Keyboard and Mouse Applet for support... больше | Скачать6.84 MB |
| н/д | н/д | Другое | This package contains the Broadcom Bluetooth driver for supported notebook model... больше | Скачать22.61 MB | |
| н/д | н/д | Другое | This package contains the driver installation package for the Broadcom bluetooth... больше | Скачать240 MB | |
| н/д | н/д | Другое | This package contains the Broadcom Bluetooth driver for supported notebook model... больше | Скачать20.86 MB | |
| н/д | н/д | Другое | This package provides the HP Wireless Slim Keyboard and Mouse Applet for support... больше | Скачать6.85 MB |
| н/д | н/д | Другое | This package contains the driver installation package for the Intel Bluetooth in... больше | Скачать27.31 MB |
HP ProDesk 600 G2 драйверы помогут исправить неполадки и ошибки в работе устройства. Скачайте драйверы на HP ProDesk 600 G2 для разных версий операционных систем Windows (32 и 64 bit). После скачивания архива с драйвером для HP ProDesk 600 G2 нужно извлечь файл в любую папку и запустить его.
ru.nodevice.com
ProDesk 600 G2 SFF
| Core i5-6500Intel £187Bench 58%, 124,481 samples | 466x |
| Core i7-6700Intel £310Bench 67%, 127,187 samples | 166x |
| Core i3-6100Intel £122Bench 45%, 65,533 samples | 115x |
| Core i5-6600Intel £210Bench 63%, 45,197 samples | 32x |
| Pentium G4400Intel £70Bench 32%, 19,366 samples | 25x |
| HD 530 (Desktop Skylake)IntelBench 6%, 97,320 samples | 651x |
| HD 510 (Desktop Skylake)IntelBench 3%, 8,147 samples | 29x |
| GT 1030NvidiaBench 15%, 46,806 samples | 27x |
| GTX 1050-TiNvidia £138Bench 30%, 424,230 samples | 26x |
| GeForce GT 730NvidiaBench 5%, 77,754 samples | 26x |
| EDIT WITH CUSTOM PC BUILDER | Value: 60% - Above average | Total price: £187 |
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HP ProDesk 600 G2 SFF
HP definitely has an issue with DisplayPort/Windows 10 right now. We see this on Elitebook 840/850 G3 models and ZBooks with different models of HP docking stations. At least one HP forum board alleged that it's related to cell phone interference.
Not too much on the desktops themselves since we have the 400 series in our environment. Haven't really heard of any issues with those but with our EliteBook and docking stations we ran into it quite a bit. The solution ended up being updating the docking station firmware for the DP hub. Has a BIOS update helped any?
I've run all the updates available from HP, BIOS included. I haven't had any luck yet, and no replies from the HP support boards.
Hello Mark, thank you for your post. We regret your Displayport problems. You may want view the troubleshooting steps offered by our consultant in this recent Spiceworks' post. Please ping me with the case number or the serial number used in your discussion with the HP support technician. Additionally, see my ping with some additional information.
Just a follow up,
After A LOT of troubleshooting and headdesking. I was able to narrow it down to a problem with the interaction between the firmware on the Viewsonic monitor and the Intel HD 530 graphics chip. HP and Viewsonic were amazing in their troubleshooting help and have definitely gone the extra mile in order to get this problem resolved.
I really want to thank Priscilla especially for all of her help in getting this done.
Hello Mark, thanks to you for also going the extra mile with your extensive troubleshooting and for your amazing persistence. Appreciate very much your returning to the post with an update which will be helpful to others experiencing this same problem. Whew! Glad the problem is resolved. Thank YOU.
I am having the same problem, what was the fix or what steps did you took to fix the problem? In my case this is happening to multiple workstations all of them are HP ProDesk Elite 600 G2 paired with a 2 HP ProDisplay P202m monitors. I have reinstalled the drivers, replaced the display port cables, power cords. and even the monitors with no success. I have even connected the monitors using VGA cables and it still happen.Felix H wrote:
I am having the same problem, what was the fix or what steps did you took to fix the problem? In my case this is happening to multiple workstations all of them are HP ProDesk Elite 600 G2 paired with a 2 HP ProDisplay P202m monitors. I have reinstalled the drivers, replaced the display port cables, power cords. and even the monitors with no success. I have even connected the monitors using VGA cables and it still happen.The fix for me ended up being related to the monitor firmware - we had to advance replace about 40 viewsonic monitors to get it sorted. It was specifically because of the Intel graphics chip on board. I would reach out to HP and see if they have a similar fix for their monitors, hopefully it doesn't require you to send them back to the manufacturer the same as I had to.
Thanks for the reply, I am going to contact HP in order to see if I can upgrade the firmware in this monitors. I tried upgrading the video drivers with little success last year, I am going to see if there are any new drivers available to see if it helps.
Hello @MarkIIII, thanks for returning to the post to assist @Felix H. @Felix H, please do keep us updated. Do you mind pinging me with your HP case number or the serial number.
Hi [email protected] The problem still persist. After my last post I worked with HP Support, they asked me to update all the firmware and driveres which I did, and asked my to send them logs of the machines having issues. I asked them to send me 3 motherboards to see if it would fix the issue before we requested new motherboards for the 8 machines that are having issues.. 1 of the machine was fixed and have not flickered since, the other 2 still have issues.
Markllll I asked them about the monitor firmware making reference to the Support threads in the HP forums. And they told me the firmware was not up gradable and that they have never heard of the flickering issue.
I am about to call HP Support again to see what other solution they suggest.
community.spiceworks.com
HP ProDesk 600 G2 SFF manual
Maintenance and Service Guide HP ProDesk 600 G2 Small Form Factor © Copyright 2015 HP Development Company, L.P. AMD is a trademark of Advanced Micro Devices, Inc. Bluetooth is a trademark owned by its proprietor and used by HP Inc. under license. Intel, Celeron, and Pentium are trademarks of Intel Corporation in the U.S. and other countries. Microsoft and Windows are trademarks of the Microsoft group of companies. The information contained herein is subject to change without notice. The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services. Nothing herein should be construed as constituting an additional warranty. HP shall not be liable for technical or editorial errors or omissions contained herein. First Edition (October 2015) Document Part Number: 822847-001 Product notice This guide describes features that are common to most models. Some features may not be available on your computer. Not all features are available in all editions of Windows 8. This computer may require upgraded and/or separately purchased hardware, drivers and/or software to take full advantage of Windows 8 functionality. See http://www.microsoft.com for details. This computer may require upgraded and/or separately purchased hardware and/or a DVD drive to install the Windows 7 software and take full advantage of Windows 7 functionality. See http://windows.microsoft.com/en-us/ windows7/get-know-windows-7 for details. Software terms By installing, copying, downloading, or otherwise using any software product preinstalled on this computer, you agree to be bound by the terms of the HP End User License Agreement (EULA). If you do not accept these license terms, your sole remedy is to return the entire unused product (hardware and software) within 14 days for a refund subject to the refund policy of your place of purchase. For any further information or to request a full refund of the computer, please contact your local point of sale (the seller). About This Book WARNING! Text set off in this manner indicates that failure to follow directions could result in bodily harm or loss of life. CAUTION: Text set off in this manner indicates that failure to follow directions could result in damage to equipment or loss of information. NOTE: Text set off in this manner provides important supplemental information. iii iv About This Book Table of contents 1 Product features ........................................................................................................................................... 1 Standard configuration features ........................................................................................................................... 1 Front panel components ........................................................................................................................................ 2 Rear panel components ......................................................................................................................................... 3 Serial number location .......................................................................................................................................... 4 2 Illustrated parts catalog ................................................................................................................................ 5 Computer major components ................................................................................................................................ 5 Misc parts ............................................................................................................................................................... 7 Drives ..................................................................................................................................................................... 9 Misc boards .......................................................................................................................................................... 10 3 Routine care, SATA drive guidelines, and disassembly preparation .................................................................. 11 Electrostatic discharge information .................................................................................................................... 11 Generating static ............................................................................................................................... 12 Preventing electrostatic damage to equipment ............................................................................... 12 Personal grounding methods and equipment .................................................................................. 12 Grounding the work area ................................................................................................................... 13 Recommended materials and equipment ........................................................................................ 13 Operating guidelines ........................................................................................................................................... 14 Routine care ......................................................................................................................................................... 14 General cleaning safety precautions ................................................................................................ 14 Cleaning the Computer Case ............................................................................................................. 14 Cleaning the keyboard ....................................................................................................................... 15 Cleaning the monitor ......................................................................................................................... 15 Cleaning the mouse ........................................................................................................................... 15 Service considerations ......................................................................................................................................... 16 Power supply fan ............................................................................................................................... 16 Tools and software Requirements .................................................................................................... 16 Screws ............................................................................................................................................... 16 Cables and connectors ...................................................................................................................... 16 Hard Drives ........................................................................................................................................ 16 Lithium coin cell battery .................................................................................................................... 17 SATA hard drives .................................................................................................................................................. 17 SATA hard drive cables ......................................................................................................................................... 18 SATA data cable ................................................................................................................................. 18 v SMART ATA drives ................................................................................................................................................ 18 Cable management .............................................................................................................................................. 18 4 Removal and replacement procedures: Small Form Factor .............................................................................. 19 Preparation for disassembly ............................................................................................................................... 19 Access panel ......................................................................................................................................................... 20 Front bezel ........................................................................................................................................................... 21 Front bezel security ............................................................................................................................................. 22 Bezel blanks ......................................................................................................................................................... 23 Memory ................................................................................................................................................................ 24 DIMMs ................................................................................................................................................ 24 DDR4-SDRAM DIMMs ......................................................................................................................... 24 Populating DIMM sockets .................................................................................................................. 25 Installing DIMMs ................................................................................................................................ 25 Expansion card ..................................................................................................................................................... 27 System board connections .................................................................................................................................. 31 Rotating the drive cage ....................................................................................................................................... 32 Drives ................................................................................................................................................................... 33 Drive positions ................................................................................................................................... 35 Removing a 9.5mm slim optical drive ............................................................................................... 36 Installing a 9.5mm slim optical drive ................................................................................................ 37 Removing and replacing a primary 3.5-inch hard drive ................................................................... 38 Removing a secondary 3.5-inch hard drive ...................................................................................... 40 Installing a secondary 3.5-inch hard drive ....................................................................................... 41 Removing a 2.5-inch hard drive ........................................................................................................ 43 Installing a 2.5-inch hard drive ......................................................................................................... 44 Power supply ....................................................................................................................................................... 46 Rotating fan duct ................................................................................................................................................. 49 Fan sink duct ........................................................................................................................................................ 50 Front I/O assembly ............................................................................................................................................... 51 Power switch assembly ....................................................................................................................................... 53 Speaker ................................................................................................................................................................ 55 Fan sink ................................................................................................................................................................ 56 Processor ............................................................................................................................................................. 57 System board ....................................................................................................................................................... 58 System board callouts ....................................................................................................................... 60 Changing from desktop to tower configuration .................................................................................................. 62 5 Computer Setup (F10) Utility ........................................................................................................................ 63 Computer Setup (F10) Utilities ............................................................................................................................ 63 Using Computer Setup (F10) Utilities ................................................................................................ 63 vi Computer Setup–Main ....................................................................................................................... 65 Computer Setup—Security ............................................................................................................... 67 Computer Setup—Advanced ............................................................................................................. 69 Recovering the Configuration Settings ............................................................................................................... 74 6 Troubleshooting without diagnostics ............................................................................................................ 75 Safety and comfort .............................................................................................................................................. 75 Before you call for technical support .................................................................................................................. 75 Helpful hints ........................................................................................................................................................ 76 Solving general problems .................................................................................................................................... 77 Solving power problems ...................................................................................................................................... 81 Solving hard drive problems ................................................................................................................................ 82 Solving media card reader problems ................................................................................................................... 84 Solving display problems .................................................................................................................................... 85 Solving audio problems ....................................................................................................................................... 90 Solving printer problems ..................................................................................................................................... 92 Solving keyboard and mouse problems .............................................................................................................. 93 Solving Hardware Installation Problems ............................................................................................................. 95 Solving Network Problems .................................................................................................................................. 96 Solving memory problems .................................................................................................................................. 99 Solving CD-ROM and DVD problems .................................................................................................................. 100 Solving USB flash drive problems ..................................................................................................................... 103 Solving front panel component problems ........................................................................................................ 104 Solving Internet access problems ..................................................................................................................... 104 Solving software problems ............................................................................................................................... 106 7 POST error messages and diagnostic front panel LEDs and audible codes ....................................................... 107 POST numeric codes and text messages .......................................................................................................... 107 Interpreting system validation diagnostic front panel LEDs and audible codes .............................................. 112 8 Password security and resetting CMOS ........................................................................................................ 114 Resetting the password jumper ........................................................................................................................ 114 Clearing and resetting the BIOS ........................................................................................................................ 116 9 Using HP PC Hardware Diagnostics (UEFI) ..................................................................................................... 117 Downloading HP PC Hardware Diagnostics (UEFI) to a USB device .................................................................. 117 10 System backup and recovery ..................................................................................................................... 119 Backing up, restoring, and recovering in Windows 8.1 or Windows 8 .............................................................. 119 Creating recovery media and backups ............................................................................................ 119 vii Restoring and recovering using Windows tools ............................................................................. 119 Using Reset when the system is not responding ......................................................... 120 Recovery using the Windows recovery USB flash drive ............................................... 120 Recovery using Windows operating system media (purchased separately) ............... 121 Backing up, restoring, and recovering in Windows 7 ........................................................................................ 121 Creating recovery media ................................................................................................................. 122 Creating recovery media using HP Recovery Manager (select models only) ............... 122 Creating recovery discs with HP Recovery Disc Creator (select models only) ............. 123 Creating recovery discs .............................................................................. 123 Backing up your information ........................................................................................ 124 System Restore ............................................................................................................................... 124 System Recovery ............................................................................................................................. 125 System Recovery when Windows is responding .......................................................... 125 System Recovery when Windows is not responding .................................................... 126 System Recovery using recovery media (select models only) ..................................... 126 Using HP Recovery Disc operating system discs (select models only) ........................ 127 Appendix A Battery replacement ................................................................................................................... 129 Appendix B Statement of Volatility ................................................................................................................ 132 Appendix C Power cord set requirements ........................................................................................................ 133 General requirements ........................................................................................................................................ 133 Japanese power cord requirements .................................................................................................................. 133 Country-specific requirements .......................................................................................................................... 134 Appendix D Specifications ............................................................................................................................. 135 Index ........................................................................................................................................................... 136 viii 1 Product features Standard configuration features Features may vary depending on the model. For support assistance and to learn more about the hardware and software installed on your computer model, run the HP Support Assistant utility. NOTE: This computer model can be used in a tower orientation or a desktop orientation. CAUTION: Several well-known vulnerabilities exist when a computer is in the Sleep state. To prevent an unauthorized user from accessing data on your computer, even encrypted data, HP recommends that you always initiate Hibernation instead of Sleep anytime the computer will be out of your physical possession. This practice is particularly important when you travel with your computer. Standard configuration features 1 Front panel components Drive configuration may vary by model. Some models have a bezel blank covering the slim optical drive bay. 1 Slim Optical Drive (optional) 6 Headphone Connector 2 USB 2.0 Charging (powered) Port (black) 7 Dual-State Power Button 3 USB 2.0 Port (black) 8 Hard Drive Activity Light 4 USB 3.0 Ports (blue) 9 SD Card Reader (optional) 5 Microphone/Headphone Connector NOTE: When a device is plugged into the Microphone/Headphone Connector, a dialog box will pop up asking if you want to use the connector for a microphone line-In device or a headphone. You can reconfigure the connector at any time by double-clicking the Audio Manager icon in the Windows taskbar. NOTE: The USB 2.0 Charging Port also provides current to charge a device such as a Smart Phone. The charging current is available whenever the power cord is plugged into the system, even when the system is off. NOTE: The Power On Light is normally white when the power is on. If it is flashing red, there is a problem with the computer and it is displaying a diagnostic code. Refer to Interpreting system validation diagnostic front panel LEDs and audible codes on page 112 to interpret the code. 2 Chapter 1 Product features Rear panel components 1 PS/2 Mouse Connector (green) 7 PS/2 Keyboard Connector (purple) 2 Serial Connector 8 DisplayPort Monitor Connectors 3 RJ-45 Network Connector 9 VGA Monitor Connector 4 USB 2.0 Ports with Wake from S4/S5 feature (black) 10 USB 3.0 Ports (blue) 5 Line-In Audio Connector (blue) 11 Line-Out Connector for powered audio devices (green) 6 Power Cord Connector NOTE: An optional second serial port and an optional parallel port are available from HP. If using a USB keyboard, HP recommends connecting the keyboard to one of the USB 2.0 ports with the wake from S4/S5 feature. The wake from S4/S5 feature is also supported on the PS/2 connectors if enabled in BIOS F10 Setup. When a device is plugged into the blue Line-In Audio Connector, a dialog box will pop up asking if you want to use the connector for a line-in device or a microphone. You can reconfigure the connector at any time by double-clicking the Audio Manager icon in the Windows taskbar. When a graphics card is installed in one of the system board slots, the video connectors on the graphics card and the integrated graphics on the system board may be used at the same time. However, for such a configuration, only the display connected to the discrete graphics card will display POST messages. The system board graphics can be disabled by changing settings in Computer Setup. Rear panel components 3 Serial number location Each computer has a unique serial number and a product ID number that are located on the exterior of the computer. Keep these numbers available for use when contacting customer service for assistance. 4 Chapter 1 Product features 2 Illustrated parts catalog Computer major components This chapter provides part information for all chassis. NOTE: HP continually improves and changes product parts. For complete and current information on supported parts for your computer, go to http://partsurfer.hp.com, select your country or region, and then follow the on-screen instructions. Item Description (1) Front bezel (2) Access panel (3) Power supply 200W, 92% efficient 200W, 85% efficient Computer major components 5 Item Description 200W, standard (4) System board (includes replacement thermal material) (5) Fan sink (includes replacement thermal material) * Memory modules (PC4-17000) 16-GB 8-GB 4-GB * Processors (include replacement thermal material) Intel Core i7-6700 processor Intel Core i5-6600 processor Intel Core i5-6500 processor Intel Core i3-6320 processor Intel Core i3-6300 processor Intel Core i3-6100 processor Intel Pentium G4520 processor Intel Pentium G4500 processor Intel Pentium G4400 processor Intel Celeron G3920 processor Intel Celeron G3900 processor 6 Chapter 2 Illustrated parts catalog Misc parts Item Description (1) Rotating fan duct (2) Serial port, PCI card (3) Printer port, PCI card (4) Speaker (5) Front I/O assembly (6) Power switch assembly * Fan sink duct * SATA drive power cable * SATA data cable, 19.5 inch, 2 straight ends * SATA data cable, 14 inch, 1 straight end, 1 right-angle end * M.2 USB Cable * DisplayPort cable Misc parts 7 Item Description * Hard drive conversion bracket, 2.5-inch to 3.5-inch * SATA SS power extension, 20 inch cable * Slim optical drive bezel blank * Hood sensor * HP Business PC Security Lock * Rubber foot * Grommet, hard drive isolation, blue * Wireless antenna for use with WLAN modules * HP UC Speaker Phone * HP Speaker Phone Security Sleeve * Center strip * Adapters PCIe to M.2 adapter with full-sized bracket DisplayPort to HDMI 1.4 DisplayPort to VGA DisplayPort to DVI DVI to VGA DVI-I to VGA USB-C to USB 3.0 PCIe to M.2 adapter * Mouse PS2, optical USB, laser USB, optical Antimicrobial (People’s Republic of China only) Washable Wireless (Brazil only) HP USB Hardened * Keyboards PS/2 PS/2 slim USB HP USB slim HP USB Conferencing 8 Chapter 2 Illustrated parts catalog Item Description Wireless keyboard, mouse, and dongle USB/PS2 Washable Smart card Drives Description Hard drives 2-TB, 7200-rpm 1-TB, 7200-rpm, 3.5-inch 1-TB, 7200-rpm, 2.5-inch 1-TB, hybrid SSD, 3.5-inch or 2.5-inch 500-GB, 7200-rpm, 2.5-inch, SED 500 GB, 7200 rpm, 3.5-inch or 2.5-inch 500-GB, 7200-rpm, 2.5-inch, OPAL2, self-encrypting drive (SED) 500-GB, 5400-rpm, 2.5-inch, FIPS 500-GB, hybrid SSD, 2.5-inch or 2.5-inch 500-GB, 5400-rpm, 2.5-inch, 5 mm Solid-state drives 512 GB Solid-state Drive (SSD) 512-GB Solid-state Drive (SSD), M.2, 2280SS, PCIe 256-GB Solid-state Drive (SSD), self-encrypting (SED) 256-GB Solid-state Drive (SSD) 256-GB Solid-state Drive (SSD), TLC 256-GB Solid-state Drive (SSD), M.2, 2280SS, PCIe 256-GB Solid-state Drive (SSD), M.2, 2280SS, NVMe, PCIe 180 GB Solid-state Drive (SSD) 180 GB Solid-state Drive (SSD), OPAL2, MLC 128-GB Solid-state Drive (SSD), self-encrypting drive (SED) 128-GB Solid-state Drive (SSD) 128-GB Solid-state Drive (SSD), TLC 128-GB Solid-state Drive (SSD), M.2, 2280SS, PCIe 128-GB Solid-state Drive (SSD), M.2, 2280SS, NVMe, PCIe 120-GB Solid-state Drive (SSD) Drives 9 Description 120-GB Solid-state Drive (SSD), OPAL2, MLC Optical drives Blu-ray BD-Writer XL Drive DVD±RW drive DVD-ROM drive Grommet, hard drive isolation, blue Misc boards Description NVIDIA GT730 2 GB DDR3 PCIex8 Intel PRO/1000 NIC Printer port Serial port USB 3.1 Type Cx1 PCIe x1 card PCIe to M.2 adapter WLAN module caddy card + Bluetooth WLAN modules Intel Dual Band Wireless-AC 7265 NV Intel Dual Band Wireless-AC 8260 + Bluetooth 4.0 Intel Dual Band Wireless-AC 3165 + Bluetooth 4.0 10 Chapter 2 Illustrated parts catalog 3 Routine care, SATA drive guidelines, and disassembly preparation This chapter provides general service information for the computer. Adherence to the procedures and precautions described in this chapter is essential for proper service. CAUTION: When the computer is plugged into an AC power source, voltage is always applied to the system board. You must disconnect the power cord from the power source before opening the computer to prevent system board or component damage. Electrostatic discharge information A sudden discharge of static electricity from your finger or other conductor can destroy static-sensitive devices or microcircuitry. Often the spark is neither felt nor heard, but damage occurs. An electronic device exposed to electrostatic discharge (ESD) may not appear to be affected at all and can work perfectly throughout a normal cycle. The device may function normally for a while, but it has been degraded in the internal layers, reducing its life expectancy. Networks built into many integrated circuits provide some protection, but in many cases, the discharge contains enough power to alter device parameters or melt silicon junctions. Electrostatic discharge information 11 Generating static The following table shows that: ● Different activities generate different amounts of static electricity. ● Static electricity increases as humidity decreases. Relative Humidity Event 55% 40% 10% Walking across carpet Walking across vinyl floor Motions of bench worker Removing DIPs from plastic tube 7,500 V 3,000 V 400 V 400 V 15,000 V 5,000 V 800 V 700 V 35,000 V 12,000 V 6,000 V 2,000 V Removing DIPs from vinyl tray Removing DIPs from Styrofoam Removing bubble pack from PCB Packing PCBs in foam-lined box 2,000 V 3,500 V 7,000 V 5,000 V 4,000 V 5,000 V 20,000 V 11,000 V 11,500 V 14,500 V 26,500 V 21,000 V These are then multi-packaged inside plastic tubes, trays, or Styrofoam. NOTE: 700 volts can degrade a product. Preventing electrostatic damage to equipment Many electronic components are sensitive to ESD. Circuitry design and structure determine the degree of sensitivity. The following packaging and grounding precautions are necessary to prevent damage to electric components and accessories. ● To avoid hand contact, transport products in static-safe containers such as tubes, bags, or boxes. ● Protect all electrostatic parts and assemblies with conductive or approved containers or packaging. ● Keep electrostatic sensitive parts in their containers until they arrive at static-free stations. ● Place items on a grounded surface before removing them from their container. ● Always be properly grounded when touching a sensitive component or assembly. ● Avoid contact with pins, leads, or circuitry. ● Place reusable electrostatic-sensitive parts from assemblies in protective packaging or conductive foam. Personal grounding methods and equipment Use the following equipment to prevent static electricity damage to equipment: ● Wrist straps are flexible straps with a maximum of one-megohm ± 10% resistance in the ground cords. To provide proper ground, a strap must be worn snug against bare skin. The ground cord must be connected and fit snugly into the banana plug connector on the grounding mat or workstation. 12 Chapter 3 Routine care, SATA drive guidelines, and disassembly preparation ● Heel straps/Toe straps/Boot straps can be used at standing workstations and are compatible with most types of shoes or boots. On conductive floors or dissipative floor mats, use them on both feet with a maximum of one-megohm ± 10% resistance between the operator and ground. Static Shielding Protection Levels Method Voltage Antistatic plastic Carbon-loaded plastic Metallized laminate 1,500 7,500 15,000 Grounding the work area To prevent static damage at the work area, use the following precautions: ● Cover the work surface with approved static-dissipative material. Provide a wrist strap connected to the work surface and properly grounded tools and equipment. ● Use static-dissipative mats, foot straps, or air ionizers to give added protection. ● Handle electrostatic sensitive components, parts, and assemblies by the case or PCB laminate. Handle them only at static-free work areas. ● Turn off power and input signals before inserting and removing connectors or test equipment. ● Use fixtures made of static-safe materials when fixtures must directly contact dissipative surfaces. ● Keep work area free of nonconductive materials such as ordinary plastic assembly aids and Styrofoam. ● Use field service tools, such as cutters, screwdrivers, and vacuums, that are conductive. Recommended materials and equipment Materials and equipment that are recommended for use in preventing static electricity include: ● Antistatic tape ● Antistatic smocks, aprons, or sleeve protectors ● Conductive bins and other assembly or soldering aids ● Conductive foam ● Conductive tabletop workstations with ground cord of one-megohm +/- 10% resistance ● Static-dissipative table or floor mats with hard tie to ground ● Field service kits ● Static awareness labels ● Wrist straps and footwear straps providing one-megohm +/- 10% resistance ● Material handling packages ● Conductive plastic bags ● Conductive plastic tubes ● Conductive tote boxes ● Opaque shielding bags Electrostatic discharge information 13 ● Transparent metallized shielding bags ● Transparent shielding tubes Operating guidelines To prevent overheating and to help prolong the life of the computer: ● Keep the computer away from excessive moisture, direct sunlight, and extremes of heat and cold. ● Operate the computer on a sturdy, level surface. Leave a 10.2-cm (4-inch) clearance on all vented sides of the computer and above the monitor to permit the required airflow. ● Never restrict the airflow into the computer by blocking any vents or air intakes. Do not place the keyboard, with the keyboard feet down, directly against the front of the desktop unit as this also restricts airflow. ● Occasionally clean the air vents on all vented sides of the computer. Lint, dust, and other foreign matter can block the vents and limit the airflow. Be sure to unplug the computer before cleaning the air vents. ● Never operate the computer with the cover or side panel removed. ● Do not stack computers on top of each other or place computers so near each other that they are subject to each other’s re-circulated or preheated air. ● If the computer is to be operated within a separate enclosure, intake and exhaust ventilation must be provided on the enclosure, and the same operating guidelines listed above will still apply. ● Keep liquids away from the computer and keyboard. ● Never cover the ventilation slots on the monitor with any type of material. ● Install or enable power management functions of the operating system or other software, including sleep states. Routine care General cleaning safety precautions 1. Never use solvents or flammable solutions to clean the computer. 2. Never immerse any parts in water or cleaning solutions; apply any liquids to a clean cloth and then use the cloth on the component. 3. Always unplug the computer when cleaning with liquids or damp cloths. 4. Always unplug the computer before cleaning the keyboard, mouse, or air vents. 5. Disconnect the keyboard before cleaning it. 6. Wear safety glasses equipped with side shields when cleaning the keyboard. Cleaning the Computer Case Follow all safety precautions in General cleaning safety precautions on page 14 before cleaning the computer. 14 Chapter 3 Routine care, SATA drive guidelines, and disassembly preparation To clean the computer case, follow the procedures described below: ● To remove light stains or dirt, use plain water with a clean, lint-free cloth or swab. ● For stronger stains, use a mild dishwashing liquid diluted with water. Rinse well by wiping it with a cloth or swab dampened with clear water. ● For stubborn stains, use isopropyl (rubbing) alcohol. No rinsing is needed as the alcohol will evaporate quickly and not leave a residue. ● After cleaning, always wipe the unit with a clean, lint-free cloth. ● Occasionally clean the air vents on the computer. Lint and other foreign matter can block the vents and limit the airflow. Cleaning the keyboard Follow all safety precautions in General cleaning safety precautions on page 14 before cleaning the keyboard. To clean the tops of the keys or the keyboard body, follow the procedures described in Cleaning the Computer Case on page 14. When cleaning debris from under the keys, review all rules in General cleaning safety precautions on page 14 before following these procedures: CAUTION: Use safety glasses equipped with side shields before attempting to clean debris from under the keys. ● Visible debris underneath or between the keys may be removed by vacuuming or shaking. ● Canned, pressurized air may be used to clean debris from under the keys. Caution should be used as too much air pressure can dislodge lubricants applied under the wide keys. ● If you remove a key, use a specially designed key puller to prevent damage to the keys. This tool is available through many electronic supply outlets. CAUTION: Never remove a wide leveled key (like the space bar) from the keyboard. If these keys are improperly removed or installed, the keyboard may not function properly. ● Cleaning under a key may be done with a swab moistened with isopropyl alcohol and squeezed out. Be careful not to wipe away lubricants necessary for proper key functions. Use tweezers to remove any fibers or dirt in confined areas. Allow the parts to air dry before reassembly. Cleaning the monitor ● Wipe the monitor screen with a clean cloth moistened with water or with a towelette designed for cleaning monitors. Do not use sprays or aerosols directly on the screen; the liquid may seep into the housing and damage a component. Never use solvents or flammable liquids on the monitor. ● To clean the monitor body follow the procedures in Cleaning the Computer Case on page 14. Cleaning the mouse Before cleaning the mouse, ensure that the power to the computer is turned off. ● Clean the mouse ball by first removing the retaining plate and the ball from the housing. Pull out any debris from the ball socket and wipe the ball with a clean, dry cloth before reassembly. ● To clean the mouse body, follow the procedures in Cleaning the Computer Case on page 14. Routine care 15 Service considerations Listed below are some of the considerations that you should keep in mind during the disassembly and assembly of the computer. Power supply fan The power supply fan is a variable-speed fan based on the temperature in the power supply. CAUTION: The cooling fan is always on when the computer is in the “On” mode. The cooling fan is off when the computer is in “Standby,” “Suspend,” or “Off” modes. You must disconnect the power cord from the power source before opening the computer to prevent system board or component damage. Tools and software Requirements To service the computer, you need the following: ● Torx T-15 screwdriver ● Torx T-15 screwdriver with small diameter shank (for certain front bezel removal) ● Flat-bladed screwdriver (may sometimes be used in place of the Torx screwdriver) ● Phillips #2 screwdriver ● Diagnostics software ● Tamper-resistant T-15 wrench Screws The screws used in the computer are not interchangeable. They may have standard or metric threads and may be of different lengths. If an incorrect screw is used during the reassembly process, it can damage the unit. HP strongly recommends that all screws removed during disassembly be kept with the part that was removed, then returned to their proper locations. CAUTION: Metric screws have a black finish. U.S. screws have a silver finish and are used on hard drives only. CAUTION: As each subassembly is removed from the computer, it should be placed away from the work area to prevent damage. Cables and connectors Most cables used throughout the unit are flat, flexible cables. These cables must be handled with care to avoid damage. Apply only the tension required to seat or unseat the cables during insertion or removal from the connector. Handle cables by the connector whenever possible. In all cases, avoid bending or twisting the cables, and ensure that the cables are routed in such a way that they cannot be caught or snagged by parts being removed or replaced. CAUTION: When servicing this computer, ensure that cables are placed in their proper location during the reassembly process. Improper cable placement can damage the computer. Hard Drives Handle hard drives as delicate, precision components, avoiding all physical shock and vibration. This applies to failed drives as well as replacement spares. 16 Chapter 3 Routine care, SATA drive guidelines, and disassembly preparation ● If a drive must be mailed, place the drive in a bubble-pack mailer or other suitable protective packaging and label the package “Fragile: Handle With Care.” ● Do not remove hard drives from the shipping package for storage. Keep hard drives in their protective packaging until they are actually mounted in the CPU. ● Avoid dropping drives from any height onto any surface. ● If you are inserting or removing a hard drive, turn off the computer. Do not remove a hard drive while the computer is on or in standby mode. ● Before handling a drive, ensure that you are discharged of static electricity. While handling a drive, avoid touching the connector. ● Do not use excessive force when inserting a drive. ● Avoid exposing a hard drive to liquids, temperature extremes, or products that have magnetic fields such as monitors or speakers. Lithium coin cell battery The battery that comes with the computer provides power to the real-time clock and has a minimum lifetime of about three years. See the appropriate removal and replacement chapter for the chassis you are working on in this guide for instructions on the replacement procedures. WARNING! This computer contains a lithium battery. There is a risk of fire and chemical burn if the battery is handled improperly. Do not disassemble, crush, puncture, short external contacts, dispose in water or fire, or expose it to temperatures higher than 140ºF (60ºC). Do not attempt to recharge the battery. NOTE: Batteries, battery packs, and accumulators should not be disposed of together with the general household waste. In order to forward them to recycling or proper disposal, please use the public collection system or return them to HP, their authorized partners, or their agents. SATA hard drives Serial ATA Hard Drive Characteristics Number of pins/conductors in data cable 7/7 Number of pins in power cable 15 Maximum data cable length 39.37 in (100 cm) Data interface voltage differential 400-700 mV Drive voltages 3.3 V, 5 V, 12 V Jumpers for configuring drive N/A Data transfer rate 6.0 Gb/s SATA hard drives 17 SATA hard drive cables SATA data cable Always use an HP approved SATA 6.0 Gb/s cable as it is fully backwards compatible with the SATA 1.5 Gb/s drives. Current HP desktop products ship with SATA 6.0 Gb/s hard drives. SATA data cables are susceptible to damage if overflexed. Never crease a SATA data cable and never bend it tighter than a 30 mm (1.18 in) radius. The SATA data cable is a thin, 7-pin cable designed to transmit data for only a single drive. SMART ATA drives The Self Monitoring Analysis and Recording Technology (SMART) ATA drives for the HP Personal Computers have built-in drive failure prediction that warns the user or network administrator of an impending failure or crash of the hard drive. The SMART drive tracks fault prediction and failure indication parameters such as reallocated sector count, spin retry count, and calibration retry count. If the drive determines that a failure is imminent, it generates a fault alert. Cable management Always follow good cable management practices when working inside the computer. ● Keep cables away from major heat sources like the heat sink. ● Do not jam cables on top of expansion cards or memory modules. Printed circuit cards like these are not designed to take excessive pressure on them. ● Keep cables clear of sliding or moveable parts to prevent them from being cut or crimped when the parts are moved. ● When folding a flat ribbon cable, never fold to a sharp crease. Sharp creases may damage the wires. ● Some flat ribbon cables come prefolded. Never change the folds on these cables. ● Do not bend any cable sharply. A sharp bend can break the internal wires. ● Never bend a SATA data cable tighter than a 30 mm (1.18 in) radius. ● Never crease a SATA data cable. ● Do not rely on components like the drive cage, power supply, or computer cover to push cables down into the chassis. Always position the cables to lay properly by themselves. 18 Chapter 3 Routine care, SATA drive guidelines, and disassembly preparation 4 Removal and replacement procedures: Small Form Factor Adherence to the procedures and precautions described in this chapter is essential for proper service. After completing all necessary removal and replacement procedures, run the Diagnostics utility to verify that all components operate properly. NOTE: Not all features listed in this guide are available on all computers. Preparation for disassembly See Routine care, SATA drive guidelines, and disassembly preparation on page 11 for initial safety procedures. 1. Remove/disengage any security devices that prohibit opening the computer. 2. Remove all removable media, such as compact discs or USB flash drives, from the computer. 3. Turn off the computer properly through the operating system, then turn off any external devices. 4. Disconnect the power cord from the power outlet and disconnect any external devices. CAUTION: Turn off the computer before disconnecting any cables. Regardless of the power-on state, voltage is always present on the system board as long as the system is plugged into an active AC outlet. In some systems the cooling fan is on even when the computer is in the “Standby,” or “Suspend” modes. The power cord should always be disconnected before servicing a unit. 5. If the computer is on a stand, remove the computer from the stand and lay the computer down. NOTE: During disassembly, label each cable as you remove it, noting its position and routing. Keep all screws with the units removed. Preparation for disassembly 19 Access panel 1. Prepare the computer for disassembly (Preparation for disassembly on page 19). 2. Pull up the access panel handle (1), and then lift the panel off the computer (2). To install the access panel, reverse the removal procedure. 20 Chapter 4 Removal and replacement procedures: Small Form Factor Front bezel 1. Prepare the computer for disassembly (Preparation for disassembly on page 19). 2. Remove the access panel (Access panel on page 20). 3. Lift up the three tabs on the side of the bezel (1), and then rotate the bezel off the chassis (2). To install the front bezel, reverse the removal procedure. Front bezel 21 Front bezel security The front bezel can be locked in place by installing a security screw provided by HP. To install the security screw: 1. Prepare the computer for disassembly (Preparation for disassembly on page 19). 2. Remove the access panel (Access panel on page 20). 3. If you do not have a 6-32 standard screw, remove one of the four silver 6-32 standard screws located on top of the drive cage. Refer to Drives on page 33 for an illustration of the 6-32 standard screw locations. 4. Install the 6-32 security screw through the middle front bezel release tab to secure the front bezel in place. 22 Chapter 4 Removal and replacement procedures: Small Form Factor Bezel blanks On some models, there are bezel blanks covering the 3.5-inch and 5.25-inch external drive bays that need to be removed before installing a drive. To remove a bezel blank: 1. Remove the access panel (Access panel on page 20). 2. Remove the front bezel (Front bezel on page 21). 3. To remove the slim optical drive bezel blank, press inward on the three retaining tabs that hold the bezel blank in place (1), and then rotate the bezel blank off the front bezel (2). NOTE: After removing the slim optical drive bezel blank and installing a slim optical drive, you can install an optional bezel trim piece (available from HP) that surrounds the front of the slim optical drive. Bezel blanks 23 Memory Description 16-GB, PC4-17000 8-GB, PC4-17000 4-GB, PC4-17000 The computer comes with double data rate 4 synchronous dynamic random access memory (DDR4-SDRAM) dual inline memory modules (DIMMs). DIMMs The memory sockets on the system board can be populated with up to four industry-standard DIMMs. These memory sockets are populated with at least one preinstalled DIMM. To achieve the maximum memory support, you can populate the system board with up to 64-GB of memory configured in a high-performing dual channel mode. DDR4-SDRAM DIMMs For proper system operation, the DIMMs must be: ● industry-standard 288-pin ● unbuffered non-ECC PC4-17000 DDR4-2133 MHz-compliant ● 1.2 volt DDR4-SDRAM DIMMs The DIMMs must also: ● support CAS latency 15 DDR4 2133 MHz (15-15-15 timing) ● contain the mandatory JEDEC SPD information In addition, the computer supports: ● 512-Mbit, 1-Gbit, and 2-Gbit non-ECC memory technologies ● single-sided and double-sided DIMMs ● DIMMs constructed with x8 and x16 DDR devices; DIMMs constructed with x4 SDRAM are not supported NOTE: The system will not operate properly if you install unsupported DIMMs. 24 Chapter 4 Removal and replacement procedures: Small Form Factor Populating DIMM sockets There are four DIMM sockets on the system board, with two sockets per channel. The sockets are labeled DIMM1, DIMM2, DIMM3, and DIMM4. Sockets DIMM1 and DIMM2 operate in memory channel B. Sockets DIMM3 and DIMM4 operate in memory channel A. The system will automatically operate in single channel mode, dual channel mode, or flex mode, depending on how the DIMMs are installed. NOTE: Single channel and unbalanced dual channel memory configurations will result in inferior graphics performance. ● The system will operate in single channel mode if the DIMM sockets are populated in one channel only. ● The system will operate in a higher-performing dual channel mode if the total memory capacity of the DIMMs in Channel A is equal to the total memory capacity of the DIMMs in Channel B. The technology and device width can vary between the channels. For example, if Channel A is populated with two 1-GB DIMMs and Channel B is populated with one 2-GB DIMM, the system will operate in dual channel mode. ● The system will operate in flex mode if the total memory capacity of the DIMMs in Channel A is not equal to the total memory capacity of the DIMMs in Channel B. In flex mode, the channel populated with the least amount of memory describes the total amount of memory assigned to dual channel and the remainder is assigned to single channel. For optimal speed, the channels should be balanced so that the largest amount of memory is spread between the two channels. If one channel will have more memory than the other, the larger amount should be assigned to Channel A. For example, if you are populating the sockets with one 2-GB DIMM, and three 1-GB DIMMs, Channel A should be populated with the 2-GB DIMM and one 1-GB DIMM, and Channel B should be populated with the other two 1-GB DIMMs. With this configuration, 4-GB will run as dual channel and 1-GB will run as single channel. ● In any mode, the maximum operational speed is determined by the slowest DIMM in the system. Installing DIMMs CAUTION: You must disconnect the power cord and wait approximately 30 seconds for the power to drain before adding or removing memory modules. Regardless of the power-on state, voltage is always supplied to the memory modules as long as the computer is plugged into an active AC outlet. Adding or removing memory modules while voltage is present may cause irreparable damage to the memory modules or system board. The memory module sockets have gold-plated metal contacts. When upgrading the memory, it is important to use memory modules with gold-plated metal contacts to prevent corrosion and/or oxidation resulting from having incompatible metals in contact with each other. Static electricity can damage the electronic components of the computer or optional cards. Before beginning these procedures, ensure that you are discharged of static electricity by briefly touching a grounded metal object. When handling a memory module, be careful not to touch any of the contacts. Doing so may damage the module. 1. Prepare the computer for disassembly (Preparation for disassembly on page 19). 2. Remove the access panel (Access panel on page 20). 3. Rotate up the internal drive bay housing to access the memory module sockets on the system board. Memory 25 4. Open both latches of the memory module socket (1), and insert the memory module into the socket (2). NOTE: A memory module can be installed in only one way. Match the notch on the module with the tab on the memory socket. Populate the black DIMM sockets before the white DIMM sockets. For maximum performance, populate the sockets so that the memory capacity is spread as equally as possible between Channel A and Channel B. Refer to Populating DIMM sockets on page 25 for more information. 5. Push the module down into the socket, ensuring that the module is fully inserted and properly seated. Make sure the latches are in the closed position (3). 6. Repeat steps 4 and 5 to install any additional modules. The computer should automatically recognize the additional memory the next time you turn on the computer. 26 Chapter 4 Removal and replacement procedures: Small Form Factor Expansion card Description NVIDIA GT730 2 GB DDR3 PCIex8 Intel PRO/1000 NIC Printer port Serial port USB 3.1 Type Cx1 PCIe x1 card PCIe to M.2 adapter WLAN module caddy card + Bluetooth Intel Dual Band Wireless-AC 7265 NV Intel Dual Band Wireless-AC 8260 + Bluetooth 4.0 Intel Dual Band Wireless-AC 3165 + Bluetooth 4.0 The computer has three PCI Express x1 expansion sockets and one PCI Express x16 expansion socket. NOTE: The PCI Express sockets support only low profile cards. You can install a PCI Express x1, x4, x8, or x16 expansion card in the PCI Express x16 socket. For dual graphics card configurations, the first (primary) card must be installed in the PCI Express x16 socket. To remove, replace, or add an expansion card: 1. Prepare the computer for disassembly (Preparation for disassembly on page 19). 2. Remove the access panel (Access panel on page 20). 3. Locate the correct vacant expansion socket on the system board and the corresponding expansion slot on the back of the computer chassis. 4. Release the slot cover retention latch that secures the slot covers by lifting the tab on the latch and rotating the latch to the open position. Expansion card 27 5. Before installing an expansion card, remove the expansion slot cover or the existing expansion card. NOTE: Before removing an installed expansion card, disconnect any cables that may be attached to the expansion card. a. If you are installing an expansion card in a vacant socket, remove the appropriate expansion slot cover on the back of the chassis. Pull the slot cover straight up then away from the inside of the chassis. b. If you are removing a PCI Express x1 card, hold the card at each end, and carefully rock it back and forth until the connectors pull free from the socket. Pull the expansion card straight up from the socket (1) then away from the inside of the chassis to release it from the chassis frame (2). Be sure not to scrape the card against the other components. 28 Chapter 4 Removal and replacement procedures: Small Form Factor c. If you are removing a PCI Express x16 card, pull the retention arm on the back of the expansion socket away from the card and carefully rock the card back and forth until the connectors pull free from the socket. Pull the expansion card straight up from the socket then away from the inside of the chassis to release it from the chassis frame. Be sure not to scrape the card against the other components. 6. Store the removed card in anti-static packaging. 7. If you are not installing a new expansion card, install an expansion slot cover to close the open slot. CAUTION: After removing an expansion card, you must replace it with a new card or expansion slot cover for proper cooling of internal components during operation. Expansion card 29 8. To install a new expansion card, hold the card just above the expansion socket on the system board then move the card toward the rear of the chassis (1) so that the bracket on the card is aligned with the open slot on the rear of the chassis. Press the card straight down into the expansion socket on the system board (2). NOTE: When installing an expansion card, press firmly on the card so that the whole connector seats properly in the expansion card socket. 9. Rotate the slot cover retention latch back in place to secure the expansion card. 10. Connect external cables to the installed card, if needed. Connect internal cables to the system board, if needed. 11. Reconfigure the computer, if necessary. 30 Chapter 4 Removal and replacement procedures: Small Form Factor System board connections Refer to the following illustration and table to identify the system board connectors for your model. No. System Board Connector System Board Label Color Component 1 PCI Express x1 X1PCIEXP3 black Expansion Card 2 PCI Express x1 X1PCIEXP2 black Expansion Card 3 PCI Express x1 X1PCIEXP1 black Expansion Card 4 PCI Express x16 X16PCIEXP black Expansion Card 5 Battery BAT black Battery 6 Serial Port COMB black Optional Second Serial Port 7 DIMM4 (Channel A) DIMM4 white Memory Module 8 DIMM3 (Channel A) DIMM3 black Memory Module 9 DIMM2 (Channel B) DIMM2 white Memory Module 10 DIMM1 (Channel B) DIMM1 black Memory Module 11 SATA 3.0 SATA2 light blue Any SATA Device other than the Primary Hard Drive 12 SATA 3.0 SATA1 light blue Any SATA Device other than the Primary Hard Drive 13 SATA 3.0 SATA0 dark blue Primary Hard Drive System board connections 31 Rotating the drive cage You must rotate the drive cage to the upright position to access most computer components. 1. Prepare the computer for disassembly (Preparation for disassembly on page 19). 2. To access internal components: Rotate the drive cage upward until it is fully open. 3. To reassemble the computer: Rotate the drive cage back down to its normal position. CAUTION: Be careful not to pinch any cables or wires when rotating the drive cage down. 32 Chapter 4 Removal and replacement procedures: Small Form Factor Drives Description Hard drives 2-TB, 7200-rpm 1-TB, 7200-rpm, 3.5-inch 1-TB, 7200-rpm, 2.5-inch 1-TB, hybrid SSD, 3.5-inch or 2.5-inch 500-GB, 7200-rpm, 2.5-inch, SED 500 GB, 7200 rpm, 3.5-inch or 2.5-inch 500-GB, 7200-rpm, 2.5-inch, OPAL2, self-encrypting drive (SED) 500-GB, 5400-rpm, 2.5-inch, FIPS 500-GB, hybrid SSD, 2.5-inch or 2.5-inch 500-GB, 5400-rpm, 2.5-inch, 5 mm Solid-state drives 512 GB Solid-state Drive (SSD) 512-GB Solid-state Drive (SSD), M.2, 2280SS, PCIe 256-GB Solid-state Drive (SSD), self-encrypting (SED) 256-GB Solid-state Drive (SSD) 256-GB Solid-state Drive (SSD), TLC 256-GB Solid-state Drive (SSD), M.2, 2280SS, PCIe 256-GB Solid-state Drive (SSD), M.2, 2280SS, NVMe, PCIe 180 GB Solid-state Drive (SSD) 180 GB Solid-state Drive (SSD), OPAL2, MLC 128-GB Solid-state Drive (SSD), self-encrypting drive (SED) 128-GB Solid-state Drive (SSD) 128-GB Solid-state Drive (SSD), TLC 128-GB Solid-state Drive (SSD), M.2, 2280SS, PCIe 128-GB Solid-state Drive (SSD), M.2, 2280SS, NVMe, PCIe 120-GB Solid-state Drive (SSD) 120-GB Solid-state Drive (SSD), OPAL2, MLC Optical drives Blu-ray BD-Writer XL Drive DVD±RW drive Drives 33 Description DVD-ROM drive Grommet, hard drive isolation, blue When installing drives, follow these guidelines: ● The primary Serial ATA (SATA) hard drive must be connected to the dark blue primary SATA connector on the system board labeled SATA0. ● Connect secondary hard drives and optical drives to one of the light blue SATA connectors on the system board (labeled SATA1 and SATA2). ● HP has provided extra 6-32 hard drive mounting screws installed on the top of the hard drive cage (1) for installing a hard drive into the 3.5-inch secondary hard drive bay. If you are replacing a hard drive, remove the mounting screws from the old drive and install them in the new drive. NOTE: You can also use one of the extra mounting screws to secure the front bezel (see Front bezel security on page 22 for more information). CAUTION: To prevent loss of work and damage to the computer or drive: If you are inserting or removing a drive, shut down the operating system properly, turn off the computer, and unplug the power cord. Do not remove a drive while the computer is on or in standby mode. Before handling a drive, ensure that you are discharged of static electricity. While handling a drive, avoid touching the connector. For more information about preventing electrostatic damage, refer to Electrostatic discharge information on page 11. Handle a drive carefully; do not drop it. Do not use excessive force when inserting a drive. Avoid exposing a hard drive to liquids, temperature extremes, or products that have magnetic fields such as monitors or speakers. If a drive must be mailed, place the drive in a bubble-pack mailer or other protective packaging and label the package “Fragile: Handle With Care.” 34 Chapter 4 Removal and replacement procedures: Small Form Factor Drive positions 1 9.5mm slim optical drive bay 2 3.5-inch primary hard drive bay 3 3.5-inch secondary hard drive bay 4 2.5-inch hard drive bay NOTE: The drive configuration on your computer may be different than the drive configuration shown above. To verify the type and size of the storage devices installed in the computer, run Computer Setup. Drives 35 Removing a 9.5mm slim optical drive CAUTION: All removable media should be taken out of a drive before removing the drive from the computer. 1. Prepare the computer for disassembly (Preparation for disassembly on page 19). 2. Remove the access panel (Access panel on page 20). 3. Disconnect the power cable (1) and data cable (2) from the rear of the optical drive, push the green release latch on the right rear side of the drive toward the center of the drive (3), and then slide the drive forward and out of the bay through the front bezel (4). CAUTION: When removing the cables, pull the tab or connector instead of the cable itself to avoid damaging the cable. 36 Chapter 4 Removal and replacement procedures: Small Form Factor Installing a 9.5mm slim optical drive 1. Prepare the computer for disassembly (Preparation for disassembly on page 19). 2. Remove the access panel (Access panel on page 20). 3. Remove the front bezel if you are installing a drive in a bay covered by a bezel blank, then remove the bezel blank. See Bezel blanks on page 23 for more information. 4. Align the small pin on the release latch with the small hole on the side of the drive and press the latch firmly onto the drive. 5. Slide the optical drive through the front of the chassis all the way into the bay so that it locks in place (1), and then connect the power cable (2) and data cable (3) to the rear of the drive. 6. Connect the opposite end of the data cable to one of the light blue SATA connectors on the system board. NOTE: Refer to System board connections on page 31 for an illustration of the system board drive connectors. Drives 37 Removing and replacing a primary 3.5-inch hard drive CAUTION: All removable media should be taken out of a drive before removing the drive from the computer. 1. Prepare the computer for disassembly (Preparation for disassembly on page 19). 2. Remove the access panel (Access panel on page 20). 3. Rotate the drive cage to its upright position (Rotating the drive cage on page 32). 4. Disconnect the power cable (1) and data cable (2) from the back of the hard drive. 5. Pull the release lever next to the rear of the hard drive outward (1). While pulling the release lever out, slide the drive back until it stops, and then lift the drive up and out of the bay (2). 38 Chapter 4 Removal and replacement procedures: Small Form Factor 6. To install a hard drive, you must transfer the mounting screws from the old hard drive to the new hard drive. 7. Align the mounting screws with the slots on the chassis drive cage, press the hard drive down into the bay, and then slide it forward until it stops and locks in place. Drives 39 8. Connect the power cable (1) and data cable (2) to the back of the hard drive. NOTE: The data cable for the primary hard drive must be connected to the dark blue connector on the system board labeled SATA0 to avoid any hard drive performance problems. Removing a secondary 3.5-inch hard drive 1. Prepare the computer for disassembly (Preparation for disassembly on page 19). 2. Remove the access panel (Access panel on page 20). 3. Rotate the drive cage to its upright position (Rotating the drive cage on page 32). 4. Disconnect the power cable (1) and data cable (2) from the rear of the hard drive. Press the release latch on the side of the drive cage (3), and then slide the drive out of the drive bay (4). 5. If you are installing a new drive, refer to Installing a secondary 3.5-inch hard drive on page 41. If you are not installing a new drive, rotate the drive cage down and replace the access panel. 40 Chapter 4 Removal and replacement procedures: Small Form Factor Installing a secondary 3.5-inch hard drive CAUTION: All removable media should be taken out of a drive before removing the drive from the computer. 1. Prepare the computer for disassembly (Preparation for disassembly on page 19). 2. Remove the access panel (Access panel on page 20). 3. Install four silver 6-32 mounting screws on the sides of the drive (two on each side). NOTE: HP has supplied four extra silver 6-32 mounting screws installed on the chassis next to the primary 3.5-inch hard drive bay. Refer to Drives on page 33 for an illustration of the location of the extra mounting screws. When replacing a drive, transfer the four mounting screws from the old drive to the new drive. 4. Rotate the drive cage to its upright position (Rotating the drive cage on page 32). Drives 41 5. Slide the drive into the drive bay (1), and then connect the power cable (2) and data cable (3) to the rear of the hard drive NOTE: If the drive is a secondary hard drive, connect the other end of data cable to one of the light blue SATA connectors on the system board. If the drive is the primary hard drive, connect the other end of the data cable to the dark blue SATA connector on the system board. 6. Rotate the drive cage back down to its normal position. CAUTION: Be careful not to pinch any cables or wires when rotating the drive cage down. 42 Chapter 4 Removal and replacement procedures: Small Form Factorwww.manualscat.com
